₹ 6 millions
Research shows that it is the quality of human interaction which has the greatest effect on customers’ perception of a company. Therefore where there is little difference between competing products or services, quality customer service can give the competitive edge.
Market research is a key factor in maintaining competitiveness over competitors. Market research provides important information to identify and analyze the market need, market size and competition. Market-research techniques encompass both qualitative techniques such as focus groups, in-depth interviews, and ethnography, as well as quantitative techniques such as customer surveys, and analysis of secondary data..
Your very own online, interactive reporting portal will be made available allowing you to monitor results as and when they are completed. This secure, bespoke portal has all the tools needed for you to drill down into the results highlighting problem areas as well as good performers.
It is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.